Terms & Conditions

TERMS AND CONDITIONS

This website is operated by Auvoryn. Throughout the site, the terms “we”, “us”, “our” and “operator” refer to Auvoryn. Auvoryn offers this website, including all information, tools and services available from this site to you, the user, on the condition that you accept all terms, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory and have given us your consent to allow any of your minor dependants to use this site.

You must not use our products for any unlawful or unauthorised purpose, nor may you, in the use of the Service, breach any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

In these Terms and Conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise their right of withdrawal;

Consumer: a natural person who is not acting in the course of a profession or business and who enters into a distance agreement with the business;

Date: 1 March 2026;

Ongoing transaction: a distance agreement relating to a series of goods and/or services, where the delivery and/or purchase obligation is spread over time;

Durable medium: any means that enables the consumer or the business to store information addressed personally to them in a way that allows future reference and unchanged reproduction of the stored information;

Right of withdrawal: the consumer’s ability to withdraw from the distance agreement within the cooling-off period;

Business: the natural or legal person who offers goods and/or services to consumers at a distance;

Distance agreement: an agreement concluded within the framework of a system organised by the business for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the agreement;

Means of distance communication: any means that can be used to conclude an agreement without the consumer and the business being in the same place at the same time;

Terms and Conditions: the present Terms and Conditions of the business.

ARTICLE 2 – BUSINESS IDENTITY

Business name: Auvoryn
Company registration number: 79368803
Trading name: Vaston Group Limited
Customer service email: info@auvoryn.com
Business address: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Kowloon, Hong Kong
Return address: 7 Dan Xi Lu, Yi Wu Shi, Jin Hua Shi, Zhe Jiang Sheng, China, 322000

ARTICLE 3 – APPLICABILITY

These Terms and Conditions apply to all offers made by the business and to all distance agreements and orders entered into between the business and the consumer.

Before a distance agreement is entered into, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated—prior to concluding the distance agreement—that the Terms and Conditions can be inspected at the business’s premises and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance agreement is concluded electronically, then—without prejudice to the foregoing and prior to concluding the agreement—the text of these Terms and Conditions may be provided to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the agreement is concluded where the Terms and Conditions can be accessed electronically and that they will be provided to the consumer electronically or otherwise, free of charge, upon request.

Where specific product or service terms apply in addition to these Terms and Conditions, the second and third paragraphs shall apply accordingly. In the event of conflicting terms, the consumer may always rely on the provision that is most favourable to them.

If one or more provisions of these Terms and Conditions are at any time wholly or partially invalid or voided, the agreement and the remaining provisions shall remain in full force and effect. The relevant provision shall be replaced without delay, by mutual agreement, with a provision that most closely reflects the intent of the original.

Situations not covered by these Terms and Conditions shall be assessed in accordance with the spirit of these Terms and Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these Terms and Conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The business reserves the right to amend and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the business uses images, these are a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the business.

All images, specifications and information in the offer are indicative only and cannot give rise to compensation or termination of the agreement.

Images accompanying products are a true representation of the products offered. The operator cannot guarantee that the colours displayed exactly match the actual colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer. This includes in particular:

the price, excluding customs clearance costs and import VAT. These additional costs are at the customer’s expense and risk. Postal and/or courier services will apply the special scheme for postal and courier services with regard to imports. This scheme applies if the goods are imported into the destination country within the EU, which is the case here. The postal and/or courier company will collect VAT (together with any customs clearance charges) from the recipient of the goods;
any shipping costs;
the manner in which the agreement will be concluded and what actions are required for that purpose;
whether or not the right of withdrawal applies;
the method of payment, delivery and performance of the agreement;
the period within which the offer must be accepted or the period for which the business guarantees the price;
the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the communication method used;
whether the agreement will be archived after it is concluded and, if so, how the consumer can access it;
the way in which the consumer can check and, if desired, correct the information provided under the agreement before it is concluded;
any languages other than Dutch in which the agreement may be concluded;
the codes of conduct to which the business is subject and how the consumer can consult these codes electronically; and
the minimum duration of the distance agreement in the case of an ongoing transaction.

Optional: available sizes, colours, type of materials.

ARTICLE 5 – THE AGREEMENT

Unless otherwise provided in paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and complies with the conditions set out.

If the consumer has accepted the offer electronically, the business will promptly confirm receipt of the acceptance electronically. As long as this confirmation has not been received, the consumer may terminate the agreement.

If the agreement is concluded electronically, the business shall take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a safe web environment. Where the consumer is able to pay electronically, the business will implement appropriate security measures.

Within legal limits, the business may assess whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance agreement. If, based on this assessment, the business has valid grounds not to enter into the agreement, it is entitled to refuse an order or request, or to attach special conditions to its execution, while providing reasons.

The business shall provide the consumer with the following information, in writing or in a manner that allows it to be stored on a durable medium in an accessible way:

the business address of the establishment where the consumer can lodge complaints;
the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement if the right of withdrawal does not apply;
information about warranties and existing after-sales services;
the information referred to in Article 4.3 of these Terms, unless this has already been provided to the consumer prior to concluding the agreement;
the conditions for terminating the agreement if it has a duration of more than one year or is of indefinite duration.

In the case of a fixed-term agreement, the provision in the previous paragraph applies only to the first delivery.

Each agreement is concluded subject to the condition of sufficient availability of the relevant products.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to cancel the agreement without giving any reason within a period of 14 days. This cooling-off period commences on the day after the consumer, or a representative designated in advance by the consumer and made known to the business, receives the product.

During the cooling-off period, the consumer must handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the consumer exercises the right of withdrawal, the product must be returned to the business with all supplied accessories and—where reasonably possible—in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the business.

If the consumer wishes to exercise the right of withdrawal, they must notify the business within 14 days of receiving the product. Notification should be made in writing or by email. After notifying the business, the consumer must return the product within 14 days. The consumer must provide proof that the goods were returned on time, for example by means of a proof of postage.

If the consumer has not expressed their intention to exercise the right of withdrawal within the periods referred to above, or has not returned the product to the business, the purchase shall be deemed final.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the cost of returning the products shall be borne by the consumer.

If the consumer has made a payment, the business will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the business or that conclusive proof of full return can be provided.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The business may exclude the consumer’s right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the business has clearly stated this in the offer, or at least in good time before the agreement is concluded.

Exclusion of the right of withdrawal is only possible for products:

that have been created by the business in accordance with the consumer’s specifications;
that are clearly of a personal nature;
that, by their nature, cannot be returned;
that are liable to deteriorate or expire rapidly;
whose price is subject to fluctuations in the financial market over which the business has no control;
for individual newspapers and magazines;
for audio and video recordings and computer software where the consumer has broken the seal;
for hygiene products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

relating to accommodation, transport, catering or leisure activities to be carried out on a specific date or during a specified period;
where delivery has commenced with the consumer’s express consent before the cooling-off period has expired;
relating to betting and lotteries.

ARTICLE 9 – PRICE

We reserve the right to change the prices of the products and/or services offered during the validity period stated in the offer, including as a result of changes in GST/VAT rates.

Notwithstanding the previous paragraph, the business may offer products or services whose prices are subject to fluctuations in the financial market over which the business has no control, with variable pricing. This link to fluctuations and the fact that any stated prices are indicative will be specified in the offer.

Price increases within 3 months of the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the business has stipulated this and:

they are the result of statutory regulations or provisions; or
the consumer has the right to terminate the agreement from the date the price increase takes effect.

Pursuant to Article 5.1 of the Turnover Tax Act 1968, the place of supply is the country where the transport begins. In this case, delivery takes place outside the EU. As a result, the postal or courier service will charge import VAT/GST and/or customs clearance fees to the customer. Accordingly, no VAT will be charged by the business.

All prices are subject to typographical errors. No liability is accepted for the consequences of printing or typesetting errors. In the event of such errors, the business is not obliged to supply the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The business guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the applicable legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed, the business also guarantees that the product is suitable for uses other than normal use.

Any warranty provided by the business, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the business under the agreement.

Any defective or incorrectly delivered products must be reported to the business in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The business’s warranty period corresponds to the manufacturer’s warranty period. However, the business is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

the consumer has repaired and/or modified the delivered products themselves, or has had them repaired and/or modified by a third party;
the delivered products have been exposed to abnormal conditions or have otherwise been handled negligently or in breach of the business’s instructions and/or the instructions on the packaging;
the defect is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

ARTICLE 11 – DELIVERY AND PERFORMANCE

The business will exercise the utmost care in receiving and executing orders for products.

The place of delivery is the address provided by the consumer to the business.

Subject to the provisions set out in Article 4 of these Terms and Conditions, the business will execute accepted orders with due speed, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the agreement free of charge and is entitled to possible compensation.

In the event of termination in accordance with the previous paragraph, the business will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.

If delivery of an ordered product proves impossible, the business will make reasonable efforts to provide a replacement item. At the latest upon delivery, it will be stated clearly and comprehensibly that a replacement item is being supplied. The right of withdrawal cannot be excluded for replacement items. The cost of any return shipment shall be borne by the business.

The risk of damage and/or loss of products rests with the business until the moment of delivery to the consumer or a representative designated in advance and made known to the business, unless expressly agreed otherwise.

ARTICLE 12 – DURATION OF TRANSACTIONS: TERM, TERMINATION AND RENEWAL

Termination
The consumer may terminate an agreement entered into for an indefinite period for the regular supply of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term agreement entered into for the regular supply of products (including electricity) or services at any time at the end of the fixed term, subject to the agreed termination rules and a notice period not exceeding one month.

Consumers may terminate the agreements referred to above:

at any time and not be restricted to termination at a specific time or during a specific period;
terminate them in the same manner as they were entered into;
always terminate them with the same notice period as the business has stipulated for itself.

Renewal
A fixed-term agreement entered into for the regular supply of goods (including electricity) or services may not be automatically extended or renewed for a fixed period.

Notwithstanding the previous paragraph, a fixed-term agreement for the regular supply of daily or weekly newspapers and magazines may be tacitly renewed for a fixed period not exceeding three months, provided that the consumer can terminate the renewed agreement at the end of the renewal period with a notice period not exceeding one month.

A fixed-term agreement for the regular supply of goods or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period not exceeding one month, and a notice period not exceeding three months if the agreement relates to the regular, but less than monthly, delivery of daily or weekly newspapers and magazines.

A fixed-term agreement for the regular delivery of daily or weekly newspapers and magazines by way of an introductory (trial or introductory subscription) is not tacitly renewed and ends automatically at the end of the trial or introductory period.

Term of the agreement
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness dictate otherwise before the end of the agreed term.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the cooling-off period referred to in Article 6.1 has commenced. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to immediately report any inaccuracies in payment details provided or stated to the business.

If the consumer fails to make payment, the business has the right, subject to legal limitations, to charge reasonable costs that have been communicated to the consumer in advance.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints regarding the performance of the agreement must be submitted to the business within 7 days, fully and clearly described, after the consumer has identified the defects.

Complaints submitted to the business will be responded to within 14 days from the date of receipt. If a complaint requires a longer processing time, the business will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the business, unless the business states otherwise in writing.

If a complaint is deemed justified by the business, the business will, at its discretion, either replace or repair the delivered products free of charge.

ARTICLE 15 – DISPUTES

Agreements between the business and the consumer to which these Terms and Conditions apply shall be governed exclusively by Dutch law, even if the consumer resides abroad.

ARTICLE 16 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy for more information.

ARTICLE 17 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We are not obliged to update, amend or clarify any information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

ARTICLE 18 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

ARTICLE 19 – CESOP

Due to measures introduced and strengthened from 2024 regarding the “Amendment to the Turnover Tax Act 1968 (Wet implementatie Richtlijn betalingsdienstaanbieders)” and the introduction of the Central Electronic System of Payment Information (CESOP), payment service providers may be required to record data in the European CESOP system.