FAQ

We invite you to explore the sections below to find answers to your questions. If you can’t find what you’re looking for or have any additional questions, feel free to contact us. We’re always here to help!

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase. That’s why we accept returns on all items within 14 days of purchase. For detailed instructions, please refer to our Returns & Exchanges page.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order on our Track Your Order page or via the carrier’s website.

Can I cancel or change my order?

We understand that changes may be necessary. If you would like to modify or cancel your order, please contact our customer support as soon as possible. We’ll do our best to assist you.

2. Product Questions

What size should I order?

To help you choose the right size, we provide a size guide on each product page. Please refer to this guide for detailed sizing information.

What materials are used in this product?

Material information can be found in the Product Description section on each product page. If you have any further questions, feel free to contact us.

How should I care for this product?

Care instructions are listed in the Product Description section on the product page. Following these guidelines will help ensure your product lasts longer.

Is this product available in other colours?

If the product is available in other colours, these will be shown on the product page. If you can’t find the colour you’re looking for, feel free to contact us — we’ll do our best to help.

3. Payment Questions

What payment methods do you accept?

We offer a range of payment options, including credit cards (Visa, MasterCard, American Express), as well as other secure payment methods.

Do you offer payment plans?

For more information about payment options, please visit our website or contact our customer support team.

Is my payment information secure?

Yes, we take the security of your payment information very seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your data.

4. Shipping Questions

How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected. You can find detailed information in our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders across Australia. For more details, please refer to our shipping information.

Do you ship to PO boxes?

Yes, we can deliver to PO box addresses. Please ensure your address details are complete and accurate to avoid delays.

5. Contact Questions

How can I contact customer support?

You can reach our support team by emailing info@elynora.au or via our live chat.

What are your opening hours?

Our customer support is available Monday to Friday, 9:00 AM – 5:00 PM. We aim to respond to all enquiries within 24 hours, even outside these hours.

How can I provide feedback?

We truly value your feedback. You can contact us via our website or send an email to info@elynora.au.

Do you have a physical store?

At the moment, we do not operate a physical store. We work with warehouse partners to keep our operational costs low and offer you the best possible prices.